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Rapport 5 - Groupe d'étude de l'accès à l'informationLA CONFIANCE AU SEIN DES ORGANISATIONS ET ENTRE CES DERNIÈRES DANS LE CONTEXTE DE L'ACCÈS À L'INFORMATION
RéférencesAdie, Robert F., and Thomas, Paul G., Canadian Public Administration: Problematical Perspectives, Scarborough, ON: Prentice Hall, 1987. Axelrod, R., The Evolution of Cooperation, New York, NY: Basic Books, 1984. From Kramer, Roderick M., and Tyler, Tom R., Trust in Organizations: Frontiers of Theory and Research, London, UK: Sage Publications, 1996. Barber, B., The Logic and Limits of Trust. New Brunswick, NJ: Rutgers University Press, 1983. From Carnevale, David G., Trustworthy Government: Leadership and Management Strategies for Building Trust and High Performance. San Francisco, CA: Jossey-Pass, 1995. Bendix, R., Work and Authority in Industry. New York, NY: Harper & Row. 1956. From Kramer, Roderick M., and Tyler, Tom R., Trust in Organizations: Frontiers of Theory and Research, London, UK: Sage Publications, 1996. Bennis, W.G., and Nannus, B., Leaders: The Strategies for Taking Charge. New York, NY: Harper Collins, 1985. From Carnevale, David G., Trustworthy Government: Leadership and Management Strategies for Building Trust and High Performance. San Francisco, CA: Jossey-Pass, 1995. Bigley, Gregory A., and Pearce, Jone L., "Straining for Shared Meaning in Organization Science: Problems of Trust and Distrust." Academy of Management Review. Vol. 23, No. 3, pp. 405-421. 1996. Brehm, J. W., A Theory of Psychological Reactance. New York, NY: Academic Press. 1966. From Jones, Gareth R., and George, Jennifer M., "The Experience and Evolution of Trust: Implications for Cooperation and Teamwork." Academy of Management Review. Vol. 23, No. 2, pp. 531-546. 1998. Bromiley, P., and Cummings, L. L., Transactions Cost in Organizations with Trust (Discussion Paper No. 128). Minneapolis, MN: Strategic Management Research Center. 1992. From Kramer, Roderick M., and Tyler, Tom R., Trust in Organizations: Frontiers of Theory and Research, London, UK: Sage Publications, 1996. Carnevale, David G., Trustworthy Government: Leadership and Management Stratagies for Building Trust and High Performance. San Francisco, CA: Jossey-Pass, 1995. Coleman, J.S., Foundations of Social Theory, Cambridge, MA: Harvard University
Press, 1990. From Creed, Douglas W. E., and Miles, Raymond E., "Trust in Organizations: A Conceptual Framework Linking Organizational Forms, Managerial Philosophies, and the Opportunity Costs of Controls." In Kramer, Roderick M., and Tyler, Tom R., Trust in Organizations: Frontiers of Theory and Research, London, UK: Sage Publications, 1996. Das, T., and Teng, B., "Between Trust and Control: Developing Confidence in Partner Cooperation in Allicances." The Academy of Management Review, Vol. 23, No. 3, July 1998. From Warah, Aida, "Trust Building in Organizations: A Fundamental Component of risk Management Models." Optimum: The Journal of Public Sector Management. Vol. 30, No. 3/4, pp. 94-98. April 2001. Dasgupta, P., "Trust as a Commodity." In Gambetta, D. G. (Ed), Trust. pp. 49-72, New York, NY: Basil Blackwell. 1988. From Jones, Gareth R., and George, Jennifer M., "The Experience and Evolution of Trust: Implications for Cooperation and Teamwork." Academy of Management Review. Vol. 23, No. 2, pp. 531-546. 1998. Fama, E. F., and Jensen, M. C., "Agency Problems and Residual claims." Journal of Law and Economics. Vol. 26, pp. 327-349. 1983. From Jones, Gareth R., and George, Jennifer M., "The Experience and Evolution of Trust: Implications for Cooperation and Teamwork." Academy of Management Review. Vol. 23, No. 2, pp. 531-546. 1998. Fox, A., Beyond Contract: Work, Power and Trust Relations. London, UK: Faber and Faber, 1974. From Carnevale, David G., Trustworthy Government: Leadership and Management Stratagies for Building Trust and High Performance. San Francisco, CA: Jossey-Pass, 1995. Fukuyama, F., Trust: The Social Virtues and the Creation of Prosperity. New York, NY: Free Press. 1995. From Rousseau, Denise M., et al. "Not So Different After All: A Cross-Discipline View of Trust." Academy of Management Review. Vol. 23, No. 3, pp. 393-404. 1988. Galbraith, J. R., "Organization Design: An Information Processing View." Interfaces, Vol. 4, No. 3, pp. 28-36. 1974. From Creed, Douglas W. E., and Miles, Raymond E., "Trust in Organizations: A Conceptual Framework Linking Organizational Forms, Managerial Philosophies, and the Opportunity Costs of Controls." In Kramer, Roderick M., and Tyler, Tom R., Trust in Organizations: Frontiers of Theory and Research, London, UK: Sage Publications, 1996. Gambetta, D., "Can we trust trust?" In Gambetta (Ed.), Trust: Making and Breaking Cooperative Relations, Oxford, UK: Basil Blackwell, 1988. From Kramer, Roderick M., and Tyler, Tom R., Trust in Organizations: Frontiers of Theory and Research, London, UK: Sage Publications, 1996. Garfinkle, H., Studies in Ethnomethodology, Englewood Cliffs, NJ: Prentice Hall, 1967. From Kramer, Roderick M., and Tyler, Tom R., Trust in Organizations: Frontiers of Theory and Research, London, UK: Sage Publications, 1996. Gibb, J. R., "Climate for Trust Formation." In Bradford, L. et al. (Eds), T-Group Therapy and Laboratory Method: Innovation in Re-education. New York, NY: Wiley. 1694. From Carnevale, David G., Trustworthy Government: Leadership and Management Stratagies for Building Trust and High Performance. San Francisco, CA: Jossey-Pass, 1995. Good, D., "Individuals, Interpersonal Relations, and Trust." In Gambetta, D. (Ed), Trust: Making and Breaking Cooperative Relations (pp. 31-48). Oxford, UK: Basil Blackwell. 1988. From Kramer, Roderick M., and Tyler, Tom R., Trust in Organizations: Frontiers of Theory and Research, London, UK: Sage Publications, 1996. Graber, Doris A., Public Sector Communications: How Organizations Manage Information. Washington, DC: Congressional Quarterly Inc. 1992. Greenberg, M. S., "A Theory of Indebtedness." In Gergen, K. J., Greenberg, M. S., and Willis, R. H., (Eds), Social Exchange: Advances in Theory and Research. pp. 190-210. New York, NY: Plenum. 1980. From Jones, Gareth R., and George, Jennifer M., "The Experience and Evolution of Trust: Implications for Cooperation and Teamwork." Academy of Management Review. Vol. 23, No. 2, pp. 531-546. 1998. Hetherington, Marc J., "The Political Relevance of Political Trust." American Political Science Review, December 1998. http://www.findarticles.com/cf_0/m0259/4_92/53520131/print.jhtml. Jones, Gareth R., and George, Jennifer M., "The Experience and Evolution of Trust: Implications for Cooperation and Teamwork." Academy of Management Review. Vol. 23, No. 2, pp. 531-546. 1998. Kramer, R. M., "Cooperation and Organizational Identifcation."
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in Theory and Research. pp. 244-268, Englewood Cliffs, NJ: Prentice Hall.
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Frontiers of Theory and Research, London, UK: Sage Publications, 1996. Kramer, Roderick M., and Tyler, Tom R., Trust in Organizations: Frontiers of Theory and Research, London, UK: Sage Publications, 1996. Lewicki, Roy J., and Bunker, Barbara Benedict, "Developing and Maintaining Trust is Work Relationships." 1996. In In Kramer, Roderick M., and Tyler, Tom R., Trust in Organizations: Frontiers of Theory and Research, London, UK: Sage Publications, 1996 Lipset, S. M., and Schneider, W. The Confidence Gap: Business, Labour, and Government in the Public Mind. New York, NY: Jossey-Bass. 1983. From Kramer, Roderick M., and Tyler, Tom R., Trust in Organizations: Frontiers of Theory and Research, London, UK: Sage Publications, 1996. Malnight, T.W., GE - Preparing for the 90s. Boston, MA: HBS Case Services, 1989. From Kramer, Roderick M., and Tyler, Tom R., Trust in Organizations: Frontiers of Theory and Research, London, UK: Sage Publications, 1996. Mayer, R.C., Davis, J. H., and Schoorman, F. D., "An Integrative Model of Organizational Trust." Academy of Management Reivew, Vol. 20, pp. 709-734. 1995. From Jones, Gareth R., and George, Jennifer M., "The Experience and Evolution of Trust: Implications for Cooperation and Teamwork." Academy of Management Review. Vol. 23, No. 2, pp. 531-546. 1998. McClelland, D. C., Power: The Inner Experience. New York, NY: Irvington, 1975. From Carnevale, David G., Trustworthy Government: Leadership and Management Stratagies for Building Trust and High Performance. San Francisco, CA: Jossey-Pass, 1995. McGregor, D., The Professional Manager. New York, NY: McGraw-Hill. 1967. From McClelland, D. C., Power: The Inner Experience. New York, NY: Irvington, 1975. From Carnevale, David G., Trustworthy Government: Leadership and Management Stratagies for Building Trust and High Performance. San Francisco, CA: Jossey-Pass, 1995. McKnight, D. Harrison, "Initial Trust Formation in New Organizational
Relationships." Academy of Miles, R.E., and Creed, W.E.D., "Organizational Forms and Managerial
Philosophies: A Descriptive and Analytical Review." In Straw and
Cummings (Eds.), Research in Organizational Behavior (Vol. 17), Greenwich,
CT: JAI, 1995. From Kramer, Roderick M., and Tyler, Tom R., Trust in Organizations:
Frontiers of Theory and Research, London, UK: Sage Publications, 1996. Nadler, A., "Help-Seeking Behaviour: Psychological Costs and Instrumental Benefits." In Arnold, M., (Ed), Prosocial Behavior: Review of Personality and Social Psychology. pp. 290-311. New York, NY: Academic Press. 1991. From Jones, Gareth R., and George, Jennifer M., "The Experience and Evolution of Trust: Implications for Cooperation and Teamwork." Academy of Management Review. Vol. 23, No. 2, pp. 531-546. 1998. OIC, "Annual Report Information Commissioner 2001," Information Commissioner of Canada, 2001. http://fox.nstn.ca/~smulloy/are00_01b.html Olsen, J. M., and Zanna, M. P., "Attitudes and Attitude Change." Annual Review of Psychology, Vol. 44, pp. 117-154, 1993. From Jones, Gareth R., and George, Jennifer M., "The Experience and Evolution of Trust: Implications for Cooperation and Teamwork." Academy of Management Review. Vol. 23, No. 2, pp. 531-546. 1998. Peterson, Joel C., "Trust." Stanford Graduate School of Business: Business School Magazine. n.d. http://www.gsb.stanford.edu/community/bmag/newsreleases/sbsm61/sbsm61411a.htm. Pfeffer, J., Managing with Power. Boston, MA: Harvard Business School Press. 1992. From Kramer, Roderick M., and Tyler, Tom R., Trust in Organizations: Frontiers of Theory and Research, London, UK: Sage Publications, 1996. Public Service Commission, "Trust Within the Organization."
Public Service Commission: Audit and Review Branch. Issue 1. May 1995a.
http://www.psc-cfp.gc.ca/publications/monogra/mon1_e.htm. Rokeach, M., The Nature of Human Values. New York, NY: Free Press. 1973. From Jones, Gareth R., and George, Jennifer M., "The Experience and Evolution of Trust: Implications for Cooperation and Teamwork." Academy of Management Review. Vol. 23, No. 2, pp. 531-546. 1998. Rotter, J. B., "Interpersonal Trust, Trustworthiness, and Gullibility." American Psychologist. Vol. 81, pp. 1-7. 1980. From Bigley, Gregory A., and Pearce, Jone L., "Straining for Shared Meaning in Organization Science: Problems of Trust and Distrust." Academy of Management Review. Vol. 23, No. 3, pp. 405-421. 1996. Rousseau, Denise M., et al. "Not So Different After All: A Cross-Discipline View of Trust." Academy of Management Review. Vol. 23, No. 3, pp. 393-404. 1988. From Creed, Douglas W. E., and Miles, Raymond E., "Trust in Organizations: A Conceptual Framework Linking Organizational Forms, Managerial Philosophies, and the Opportunity Costs of Controls." In Kramer, Roderick M., and Tyler, Tom R., Trust in Organizations: Frontiers of Theory and Research, London, UK: Sage Publications, 1996. Rousseau, D. M., and Parks, J. M., "The Contracts of Individuals
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From Shappiro, D. L., Sheppard, B. H., and Cheraskin, L., "Business on a Handshake." Negotiation Journal. Vol. 8, No. 4, pp. 365-377. 1992. From Jones, Gareth R., and George, Jennifer M., "The Experience and Evolution of Trust: Implications for Cooperation and Teamwork." Academy of Management Review. Vol. 23, No. 2, pp. 531-546. 1998. Smitka, M., "Contracting Without Contracts: How the Japanese Manage Organizational Transactions." In Sitkin, S. B., and Bies, R. J. (Eds), The Legalistic Organization, pp. 91-108, Thousand Oaks, CA: Sage. 1994. From Rousseau, Denise M., et al. "Not So Different After All: A Cross-Discipline View of Trust." Academy of Management Review. Vol. 23, No. 3, pp. 393-404. 1988. Sonnenburg, Frank K., Managing With a Conscience. New York, NY: McGraw-Hill, 1994. From Public Service Commission, "Trust Within the Organization." Public Service Commission: Audit and Review Branch. Issue 1. May 1995. Stokes, Donald E., "Popular Evaluations of Government: an Empirical Assessment." In Cleveland, Harlan, and Lasswell, Harold D. (Eds), Ethics and Bigness: Scientific, Academic, Religious, Political, and Military, pp. 61-72. New York, NY: Harper and Brothers. 1962. From Hetherington, Marc J., "The Political Relevance of Political Trust." American Political Science Review, December 1998. http://www.findarticles.com/cf_0/m0259/4_92/53520131/print.jhtml. Tichy, N., and Charan, R., "Speed, Simplicity, Self-Confidence: An Interview With Jack Welch." Harvard Business Review. September-October, 1989. From Kramer, Roderick M., and Tyler, Tom R., Trust in Organizations: Frontiers of Theory and Research, London, UK: Sage Publications, 1996. Taylor, Raymond, "The Role of Trust in Labour-Management Relations." Organizational Development Journal. Summer 1989. From Public Service Commission, "Trust Within the Organization." Public Service Commission: Audit and Review Branch. Issue 1. May 1995. Tyler, T. R., and Smith, H.J., "Social Justice and Social Movements." In Gilbert et al. (Eds.), Handbook of Social Psychology (4th Edition), New York, NY: McGraw-Hill, n.d. From Kramer, Roderick M., and Tyler, Tom R., Trust in Organizations: Frontiers of Theory and Research, London, UK: Sage Publications, 1996. Walster, E., Walster, G. W., and Berscheid, E., Equity Theory and Research. Boston, MA: Allyn and Bacon. 1978. From Jones, Gareth R., and George, Jennifer M., "The Experience and Evolution of Trust: Implications for Cooperation and Teamwork." Academy of Management Review. Vol. 23, No. 2, pp. 531-546. 1998. Warah, Aida, "Trust Building in Organizations: A Fundamental Component of risk Management Models." Optimum: The Journal of Public Sector Management. Vol. 30, No. 3/4, pp. 94-98. April 2001. Zaheer, A., et al., "Production of Trust: Institutional Sources of Economic Structure 1840-1920." In Staw, B. M., and Cummings, L. L. (Eds), Research in Organizational Behavior. Vol. 8, pp. 53-111. Greenwhich, CT: JAI Press. 1986. From Rousseau, Denise M., et al. "Not So Different After All: A Cross-Discipline View of Trust." Academy of Management Review. Vol. 23, No. 3, pp. 393-404. 1988. Zussman, David, "Confidence in Public Institutions: Restoring Pride
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